Privacy & Security Policy

Privacy Policy – Quizdonkey

At Quizdonkey, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit or make a purchase from quizdonkey.com.

By accessing or using our website, you agree to the practices outlined in this policy. This policy applies to all visitors, customers, and users across all devices, browsers, and sessions.

1. Information We Collect

We collect information to operate our website, process orders, and provide a secure and efficient shopping experience.

1.1 Information You Provide Directly

When you interact with our website, you may provide:

  • Personal Identification Information: Full name, billing and shipping address, phone number, email address

  • Payment Information: Payment details processed securely through our payment partners (we do not store full card numbers)

  • Account Information: Username, password, saved addresses, and order history

  • Communication Data: Messages sent to customer support, feedback, surveys, or reviews

1.2 Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address, browser type, device information, and time zone

  • Pages visited, time spent on pages, clicks, and referral sources

  • Cookie data, pixel tags, and session activity

1.3 Information from Third Parties

We may receive limited information from trusted third parties such as:

  • Payment processors (for fraud prevention and payment verification)

  • Shipping carriers (for delivery tracking and confirmation)

  • Marketing and analytics partners

No sensitive financial information is shared beyond what is necessary to complete your transactions.

2. How We Use Your Information

We use your data solely to operate our business and improve your experience. We do not sell your personal information.

2.1 Order Processing & Fulfillment

To process payments, confirm orders, ship products, manage returns, and provide tracking updates.

2.2 Customer Support

To respond to inquiries, resolve issues, and provide assistance related to your orders or account.

2.3 Website Performance & Improvement

To analyze usage patterns, optimize site performance, improve navigation, and fix technical issues.

2.4 Marketing & Communication

With your consent, we may send:

  • Promotional offers

  • Product updates

  • Abandoned cart reminders

You may unsubscribe from marketing communications at any time.

2.5 Fraud Prevention & Security

To detect suspicious activity, prevent fraud, and protect both your account and our platform.

3. Cookies & Tracking Technologies

Quizdonkey uses cookies and similar technologies to enhance functionality and personalize your experience.

3.1 Types of Cookies Used

  • Essential Cookies – Required for checkout, login, and security

  • Performance Cookies – Used for analytics and performance monitoring

  • Functional Cookies – Store preferences and settings

  • Marketing Cookies – Support advertising and recommendations

3.2 Managing Cookies

You may disable cookies through your browser settings. Please note that some features, including checkout, may not function properly.

4. How We Share Your Information

We do not sell personal data. We only share information with trusted service providers when necessary:

Provider Type Purpose
Payment Processors Secure payment authorization
Shipping Carriers Order delivery and tracking
Email Service Providers Order confirmations and notifications
Fraud Prevention Tools Detect and prevent unauthorized activity

Information may also be disclosed if required by law or legal process.

5. Data Storage & Security

We use industry-standard security measures to protect your information, including:

  • SSL encryption

  • Secure server infrastructure and firewalls

  • Tokenized payment processing

  • Routine system monitoring and vulnerability scans

While no system is completely risk-free, we take all reasonable steps to safeguard your data.

6. Your Rights & Choices

You have the right to request:

  • Access to your personal data

  • Corrections to inaccurate information

  • Account deletion

  • Opt-out from marketing communications

  • A copy of the data we hold about you

📧 Contact: support@quizdonkey.com
⏱ Response Time: 24–48 hours

7. Children’s Privacy

Quizdonkey does not knowingly collect personal data from children under the age of 13. If such information is identified, it will be deleted promptly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, security, or privacy practices of those external websites.

9. International Users

Quizdonkey ships only within the United States. If you access our website from outside the U.S., you consent to the processing of your information in accordance with U.S. laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website indicates acceptance of the revised policy.

11. Contact Information

Quizdonkey Customer Support
📧 Email: support@quizdonkey.com
🕒 Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
⏱ Response Time: 24–48 hours

Business Entity: Quizdonkey
Store Name: Quizdonkey
Address: 163 Sims Dr, Lewisville, NC 27023, United States
Phone: [phone]
Owner: COURTNEY ANNE BARRS