Payment Method

At quizdonkey.com, we are committed to providing a secure, fast, and convenient checkout experience. This Payment Methods Policy explains accepted payment options, how transactions are processed, and the measures we use to safeguard your financial information.

This policy applies to all purchases made on quizdonkey.com and aligns with our Terms & Conditions, Privacy Policy, Return Policy, and Shipping Policy.

1. Accepted Payment Methods

We offer multiple secure payment options to ensure a smooth purchasing experience.

1.1 Credit & Debit Cards

We accept all major card providers:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • JCB

  • Diners Club

All card payments are encrypted and processed through PCI-DSS compliant gateways.

1.2 Digital Wallets

For faster checkout:

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

1.3 Buy Now, Pay Later (BNPL)

Where available:

  • Shop Pay Installments

  • Klarna

  • Afterpay / Clearpay

Approval is determined by each BNPL provider.

1.4 Prepaid Cards & Gift Cards

  • Prepaid online-enabled credit cards accepted

  • Only quizdonkey.com gift cards may be redeemed

1.5 Unsupported Payment Methods

We do not accept:

  • Cash on Delivery (COD)

  • Checks / money orders

  • Direct bank transfer (unless listed)

  • Cryptocurrency

  • Third-party retailer gift cards

2. Currency

All transactions are processed in USD.
Banks may apply conversion fees for non-USD cards.

3. Payment Authorization & Verification

To protect customers, all orders may undergo verification:

Verification Type Description
Authorization Hold Temporary bank hold during authorization
AVS Check Billing address must match card issuer
Security Screening Automated fraud screening
Identity Check Additional documents if needed

Orders that cannot be verified may be delayed or canceled.

4. When You Are Charged

Payment is charged immediately at checkout.
You will receive a payment confirmation email once processed.

Orders cannot ship without verified payment.

5. Failed or Declined Transactions

Transactions may fail due to:

  • Insufficient funds

  • Incorrect card details

  • Expired card

  • Bank security blocks

  • International restrictions

If declined:

  • Re-enter information

  • Try another payment method

  • Contact your bank

Orders are not reserved until payment succeeds.

6. Security & Fraud Prevention

Quizdonkey uses strong security measures:

  • SSL encryption

  • PCI-DSS–compliant processors

  • Tokenized payment info (we never store full card numbers)

  • Automated and manual fraud checks

7. Taxes & Fees

Taxes are calculated at checkout based on your shipping address.

Your bank may charge:

  • International transaction fees

  • Conversion fees

  • Processing fees

We do not charge hidden fees.

8. Refunds for Returned Orders

Refunds follow our Return Policy and are issued only to the original payment method.

Refund Stage Timeline
Item Received 1–2 business days
Inspection 1–2 business days
Refund Initiated Same day after inspection
Bank Processing 1–2 business days

Total: up to 5 business days.

If your refund has not appeared after 7 business days:

  1. Contact your bank

  2. Email support@quizdonkey.com

If your card expired, your bank will route the refund to your updated card.

9. Chargebacks & Payment Disputes

If you notice a billing issue, please email us before filing a chargeback.
Unjustified chargebacks may result in:

  • Order cancellation

  • Account suspension

  • Loss of eligibility for future purchases

We will provide full documentation to payment processors when resolving disputes.

10. Updating Payment Information

After an order is placed, the payment method cannot be changed.
To update payment details:

  1. Request a cancellation (if still possible)

  2. Place a new order with the correct payment info

11. Contact Information

For payment-related questions:

Email: support@quizdonkey.com
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We aim to respond within 24 hours.