FAQs

This FAQ page provides clear and straightforward answers to the most common questions regarding orders, shipping, returns, payments, account management, and store policies on quizdonkey.com.
All answers below strictly follow our official store policies.

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1. ORDERING

1.1 How do I place an order?

Simply add items to your cart, proceed to checkout, and complete your secure payment.
A confirmation email containing your order number will be sent immediately after purchase.

1.2 Do I need an account to place an order?

No. Guest checkout is available.
Creating an account allows you to track orders more easily and save your information for future purchases.

1.3 Can I change my order?

Yes, but only before processing or fulfillment begins.
Once an order enters processing, changes can no longer be made.

1.4 Can I cancel my order?

Yes, as long as the order has not yet entered fulfillment.
Once an order has been processed, packed, or shipped, cancellations are no longer possible.

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2. SHIPPING
2.1 What are your shipping times?

According to our Shipping Policy:

2.2 Which carriers do you use?

We ship using USPS, UPS, FedEx, and DHL.

2.3 Do you ship internationally?

No. At this time, we ship within the United States only.

2.4 How do I track my order?

A tracking number will be emailed to you once your order ships.
Please allow up to 24 hours for tracking updates to appear.

2.5 My package shows delivered, but I didn’t receive it. What should I do?

Please take the following steps:

• Check around your property

• Ask other household members

• Check with neighbors

• Contact the shipping carrier directly

If the carrier confirms delivery, quizdonkey.com is not responsible for stolen or missing packages, as stated in our Terms & Conditions.

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3. RETURNS

3.1 What is your return window?

Return requests must be submitted within 30 days of delivery.

3.2 Are returns free?

Return shipping fees depend on the reason for the return.
Full details are available in our Return Policy.

3.3 When will I receive my refund?

Total processing time: up to 5 business days.
Refunds are issued to the original payment method with no deductions.

3.4 What items are not eligible for return?

Items cannot be returned if they are:

• Worn, used, washed, or damaged

• Missing original packaging or tags

• Marked as Final Sale

3.5 How do I request a return?

Please email our support team with:

• Your order number

• The item(s) you wish to return

• The reason for the return

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4. CANCELLATIONS & ORDER CHANGES

4.1 When can I cancel my order?

Cancellations are accepted before processing begins.
Once fulfillment starts, cancellation is no longer possible.

4.2 What if I entered the wrong shipping address?

Contact us immediately.
If processing has not started, we can update the address.
If the order is already in fulfillment, address changes cannot be made.

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5. PAYMENTS

5.1 What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express, Discover, JCB, Diners Club

• Apple Pay, Google Pay, Shop Pay

• PayPal

• Eligible prepaid cards and Quizdonkey gift cards

5.2 Which payment methods are not accepted?

We do not accept:

• Cash on Delivery (COD)

• Checks or money orders

• Bank transfers (unless otherwise announced)

• Cryptocurrency

5.3 When is my card charged?

Your card is charged immediately when your order is placed.

5.4 Why was my payment declined?

Common reasons include:

• Incorrect card details

• Billing address mismatch

• Expired card

• Insufficient funds

• Bank security restrictions

5.5 Is my payment information secure?

Yes. We use:

• SSL encryption

• Tokenized payment systems

• PCI-compliant payment processors

We never store full credit card numbers.

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6. PRIVACY & ACCOUNT SECURITY

6.1 How is my personal information used?

Your data is used to:

• Process orders

• Provide updates

• Prevent fraud

• Improve store performance

We never sell customer data.

6.2 Do you share my information?

Only with trusted partners such as:

• Payment processors

• Shipping carriers

• Fraud prevention services

6.3 Can I delete my account?

Yes. Please email support to request account deletion.

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7. PRODUCTS

7.1 Are product colors accurate?

We strive for accuracy, but slight color variations may occur due to screen settings.

7.2 Do you restock items?

Restocking depends on availability.
Use the “Notify Me” feature when available on product pages.

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8. WEBSITE, INTELLECTUAL PROPERTY & COPYRIGHT

8.1 Can I use your images, logos, or designs?

No. All content on quizdonkey.com is protected by our Intellectual Property Policy.

8.2 How do I file a copyright complaint?

Please follow the procedure outlined in our DMCA Takedown Policy.

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9. LEGAL & POLICY QUESTIONS
9.1 Where can I find all store policies?

All policies are available in the website footer, including:

• Shipping Policy

• Return Policy

• Privacy Policy

• Terms & Conditions

• Payment Methods Policy

• Cancel & Change Order Policy

• Intellectual Property Policy

• DMCA Takedown Policy

• Disclaimer

9.2 Are your policies compliant with U.S. law?

Yes. All policies follow U.S. e-commerce and consumer protection standards.

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10. CONTACT US

📧 Email: support@quizdonkey.com
🕒 Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
⏱ Response Time: Within 24 hours