Refund Policy

Satisfaction Guarantee:

Our company always prioritizes customer satisfaction. In case of any issues, a clear refund policy is detailed below.

Refund Timeframe:

• Refunds will be processed within 5 business days of approval.
• If delays occur, contact our support team.

Replacement Order Confirmation:

• After refund approval, a replacement order confirmation will be sent within 5 business days.
• Please allow an additional 5 days for order fulfillment, followed by a new tracking number.

Secure Transactions:

• PayPal is used for all refund transactions for security.
• Refer to our Billing Terms and Conditions for more payment details.

Refund Eligibility:

• Your refund eligibility will be communicated via email after the returned item is inspected.
• Approved refunds will be credited to your payment method within a specified timeframe.

Delayed Refunds:

• If delays occur, check your bank account, credit card company, and bank.
• Contact Quizdonkey’s Support Team for further assistance.

Sale Items:

• Refunds are applicable only to regular-priced items.

Exchanges:

• Exchanges are allowed for defective or damaged items only.
• Contact support@quizdonkey.com and send the item to the provided address.

Gifts:

• Gifts shipped directly to recipients will receive a credit equal to the return value.
• If the gift is not marked as a gift or the giver had it sent to them, they will receive the refund.

Shipping:

• Return shipping costs are nonrefundable and the responsibility of the customer.
• If a refund is granted, the return shipping cost will be deducted.

Communication:

• Contact support@quizdonkey.com for any inquiries.